Resident Frequently Asked Questions

How do I report a maintenance item?

For maintenance issues during business hours please fill out our maintenance request form online (insert maintenance page link)  , email us directly  at Lease@eyesoftexasproperties.com or call (512)477-1163.  We will dispatch a maintenance request to our maintenance team. They will call you to schedule an appt.  Our regular business hours are (Monday – Friday, 9:00 a.m. to 5:00 p.m.). If you need to report an emergency maintenance issue after normal business hours please call (512)426-3632.  For police or fire emergencies, dial 911 before calling us.

What is considered an emergency?

The following are examples of maintenance emergencies:  The main sewer line is backed up.  A pipe broke and water is leaking into the home.  There was a break-in and you have an unsecured entrance to the home.  All other issues should be reported online,  email or a message left on office voicemail.

Can I be charged for maintenance at the property?

Yes, if resident damage or neglect causes the maintenance, you will be charged for it.  Also, you can be billed for a service call if you miss an appointment with one of our maintenance contractors.

Can I install cable or satellite TV at the property?

Generally, yes.  However, you must first obtain written permission from us. At some units you may be prohibited from installing a satellite dish in any location where the dish is visible from the ground or from any other unit in the area.  Any cost of installation is an expense of the resident.

Can I install extra telephone lines?

Generally, yes.  All costs of installing extra phone lines are the responsibility of the resident.

What are my rights to privacy if the landlord wants to enter the property?

We will call, text or email if we need to enter the home.  All maintenance appointments are scheduled with you in advance.

Can I get a pet after move-in?

Not usually.  For more information, please refer to your rental agreement or contact your property manager.

When and how should I give my notice to vacate?

 We require a written 30 day notice be mailed or emailed to our office. Some leases require 60 day notices. Please refer to your lease.

What happens if my roommate moves out before the end of the lease?

If your roommate moves out, a written notice needs to be submitted to us.  Remember that tenants are jointly and singularly liable to ensure that the rent is paid.  You must have written permission from us to substitute a roommate.  (It is not our responsibility to arbitrate or mediate problems with multiple tenant situations).

When will I get my security deposit back?

Security deposits are refunded 30 days after the last day of the lease. All residents must provide a forwarding address. If not forwarding address is provided the return will be mailed to the last known address which is the address of the property you just moved out of.